COMPLIMENTS, CONCERNS, GRIEVANCES

  • Ask front desk for a form to complete
  • Call or ask to talk to office manager at clinic
  • Call Administration Office at 859-567-1591 ext. 103
  • Email: triadadmin@zoomtown.com

 

MEDICATION REFILLS

  • Call pharmacy at least 3 business days be­fore you will need your medications
  • Indigent Refills-you must call when you have 30 days worth of medications left. Please do not wait until you are out, it can take 3-4 weeks for these medications to arrive

 

Patient Responsibilities

  • Arrive in time for appointments
  • Call if you will be late or need to reschedule
  • Bring all medication bottles to the appointment
  • Bring copay for appointment, we cannot charge copays
  • Complete all paperwork in full, we may not be able to provide adequate care if we do not have all pertinent information
  • Inform clinic of any new insurance, phone numbers or addresses
  • To be considerate and cooperative with staff and to respect the rights of fellow patients
  • To ask questions and to seek clarification necessary to adequately understand your illness
  • To weigh the potential consequences of any refusal to comply with instructions or recommendations of your health care provider
  • To express opinions, concerns, or complaints in a constructive manner
  • To ensure that all information provided for inclusion in your medical record is complete and accurate

 

CANCELATION/NO-SHOW POLICY

  • Please call 24 hours before your scheduled appointment to cancel
  • Same day cancellations are considered a No-Show
  • If you have multiple No-Show appointments, you will be put on Work-in status. You will not be given an appointment. You will have to arrive at 8 am or 1 pm and wait until one of the providers can work you into the schedule. You will not be able to pick which provider